Info & Contacts
FAQ
SHIPPING AND TRACKING OF MY ORDER
Orders are processed from Monday to Friday from 9 a.m. to 5 p.m.. All the orders received will be processed within 48 hours and dispatched upon the confirmation from our Secure System who has the task to verify the authenticity of the payment received.
HOW TO CALCULATE TAXES ON MY ORDER?
For some countries the price of the items is shown in the corresponding currency. The actual amount charged to the credit card or bank account may vary due to fluctuations in exchange rates or bank fees: for more details customers should contact their bank.
HOW CAN I MAKE A RETURN?
This section is helpful to all those customers who for some reasons are not satisfied with the purchase and want to return the item(s), unworn and not used, and therefore want to request a refund or an exchange.
Return shipping fees, as well as any custom fees, are paid for by the customer.Returns must be made within 14 days from the delivery date
HOW CAN I GET THE INVOICE FOR MY ORDER?
All orders are shipped together with an invoice in Euros showing the exact total amount of the purchase, in accordance with the rules governing international trade.
Sending discounted invoices with packages is completely out of the question as it is illegal and we will not expose ourselves to any legal risks.
The same goes for sending items as gifts and any other procedure that might be construed as customs fraud.
Contact our customer care
Measurement Guide
The measurements shown below are taken linearly and directly on the dress itself..
- 1. Shoulder (cm)
- 2. X-shoulder (cm)
- 3. X-front bust (cm)
- 4. Hip to shoulder (cm)
- 5. Waist (cm)
- 6. Hip (cm)
- 7. Thigh (cm)
- 8. Sleeve lenght (cm)
- 9. Crotch to ankle (cm)