How can we help you?

Contact our customercare

CUSTOMERCARE@JULIAN-FASHION.COM
+39 344 2837264

WE'RE OPEN:
09.00 -13.00 / 14.00 - 17.00

Payment methods

julian-fashion.com accepts the following forms of payment: credit card, bank transfer and PayPal.  

CREDIT CARD
We accept Visa, Mastercard and American Express. At the time of purchase, customers will be asked to enter the details of their credit card in a secure electronic banking system, provided by Banca Sella.

Safety
Maximum safety purchases are guaranteed, since Banca Sella manages all transactions. Customer service operators by julian-fashion.com are in no way authorized to request or accept credit card numbers and/or extremes of validity.

Debit
If the existing funds on the card are enough for purchase and the bank details provided are valid, Banca Sella will immediately send a debit confirmation: the customer will receive an email with a confirmation code of the transaction. julian-fashion.com reserves the right to require new customers the shipping of the order to the same billing address.

PAYPAL PAYMENT
If you are a PayPal customer and have an already existing account, simply log in with your details and confirm your payment. If you do not have a PayPal account, you may open one and confirm the payment. In case of returned goods, the amount will be credited back to the account used for the payment.
                                                                                                                                                                                                                 
BANK TRANSFER
In case of choosing to pay via bank transfer, julian-fashion.com will send an order confirmation email including all payment details required to complete the bank transfer. As soon as julian-fashion.com receives the due amount in its bank account, the goods will be shipped. However, in case julian-fashion.com does not receive any indication from the customer nor the payment within 5 days from the date on which the order was placed, the order will be automatically cancelled.

DIRECT BANK TRANSFER - MyBank
Paying with MyBank allows clients to easily and securely make online payments using their bank’s online banking service.
Upon choosing to pay via MyBank, clients are asked to type the name of their bank and will then be redirected to their online banking service. After checking the payment details and authorizing the transaction, the clients will receive a payment confirmation message directly from their bank. If the clients’ bank isn’t included in the dropdown menu, this means that their banking institution has not yet joined the MyBank circuit. In that case, a different payment method should be selected.     

PRODUCT AVAILABILITY

The selection available on julian-fashion.com reflects the real, current availability of the articles, by size and color, since the website is linked to the warehouses where all the items are and therefore data regarding availability is updated in real time. Once an order is received, julian-fashion.com reserves the right to confirm the availability of the purchased items as well as to verify the validity of the credit card transaction and details of previous transactions made by the customer on the website. If the purchased items are not available, or for some reason the order cannot be processed as required by the customer, julian-fashion.com will immediately send a communication to the customer. Offers don’t apply retroactively.

PRICE MATCHING, SEASONAL SALES AND PROMOTIONS

Julian Fashion does not offer price matching with competitors or with its own promotional prices, including price changes due to seasonal sales and promotions.



PRICES AND CURRENCY

All orders are shipped with an invoice in Euros (EUR) showing the exact total amount of the purchase in accordance with the rules governing international trade. For some countries, the price of the items is shown in the country's local currency.The actual amount charged to the credit card or bank account may vary due to fluctuations in exchange rates or bank fees: for more details, customers should contact their bank.