How can we help you?

Contact our customercare

CUSTOMERCARE@JULIAN-FASHION.COM
+39 344 2837264

WE'RE OPEN:
10:30/13:00 - 15:30/19:30 (CLOSED ON TUESDAY)

Shipping methods

Shipping rates depends on the country of delivery.

  • EUROPE: free Shipping on all orders over € 150,00
  • UK: free Shipping on all orders over € 150,00
  • USA: free Shipping on all orders over € 400,00
  • RUSSIA: free shipping on all orders over € 600,00
  • OTHER COUNTRIES: free Shipping on all orders over € 400,00


Order processing

  • Orders are processed from Monday to Friday from 9 a.m. to 5 p.m within 48 hours of the receipt of the order.
  • Orders received from Friday to Sunday are processed the following Monday.
  • Orders are dispatched upon the verification of the authenticity of the payment received.
  • Please note that all customs fees are paid by the customer, and are not included in the prices shown on the website.
  • Delays may occur during periods of seasonal sales and promotional sales.

Julian-fashion.com reserves the right to refuse to process orders and/or service in any moment.

Delivery Time

julian-fashion.com uses DHL Express for its deliveries all over the world, except for Russia.

◦     Deliveries within Italy:                               1-2 working days
◦     Deliveries within the European Union: 2-3 working days
◦     Russia:                                                           10 -12 working days
◦     Rest of the World:                                       4-5 working days
julian-fashion.com is not responsible for delays in deliveries due to customs inspections and other unforeseen circumstances

Order Delivery

  • Upon delivery of the package, customers are asked to inspect it thoroughly before signing to confirm the delivery of the order. Goods become property of the customer once the package is signed for.
  • If upon delivery, the package appears to have been obviously tampered with, we suggest customers to sign the delivery with reserve or to reject it.
  • In case the customer refuses to accept the package, all return shipping costs and custom fees charged to julian-fashion.com will be deducted from any refund due to the customer.
  • In case it is not possible to deliver the package to the address provided by the customer in the commercial contract, the package may be returned to the julian-fashion.com and all return shipping costs and custom fees will be will be deducted from any refund due to the customer.

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