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This section is helpful to all those customers who for some reasons are not satisfied with the purchase and want to return the item(s), unworn and not used, and therefore want to request a refund or an exchange.

Return Conditions

  • Returns must be made within 14 days from the delivery date. Return shipping fees, as well as any custom fees, are paid for by the customer.
  • Products must be returned in their original packaging with all the original tags and accessories, including the authenticity tag and the security seal that should not be cut or broken
  • Products must be returned in the same condition they were originally dispatched: not worn, used, altered or damaged in any way. Shoes insoles mustn't be altered in any way, with no signs of use.
  • Damaged returns will not be accepted and will be returned to the customer at their own expense.

Return Procedure

  • Log in to your personal area,
  • In the orders section, locate and open the order containing the products you wish to return,
  • Select the items you want to return and follow the instructions to complete the return process.

If you placed the order as a guest and do not have an account on our website, please follow these instructions:

  • Send an email to our customer service at, specifying the order number and the items you want to return,
  • Our team will provide detailed instructions on how to proceed with the return.

Please note that it is necessary to complete the return procedure within 14 days from the receipt of the products. The returned items must be delivered to the courier within 14 days from the confirmation of the return. The customer is kindly requested to faithfully follow the instructions provided. also reserves the right to inspect the returned items, and if the return does not meet the specified conditions, to resend it at the customer's expense.

Color/Size Exchange

  • Exchanging items or sizes is not possible. To do so a return must be requested a new, separate, order must be placed.

Defective Items

  • In case of defective or incorrect items following a mistake attributed to, customers are asked to follow the same return procedure. In these cases, will refund the purchase price and shipping costs.


  • Refunds will cover only the prices of the returned items (i.e. not including shipping costs and custom fees)
  • Refunds will be made within 10 working days of's receipt and inspection of the returned items. Refunds to credit cards usually take up to 5 working days to appear on the statement (processing times may vary depending on the issuing bank).
  • The refund will be made on the same credit card or on the same account used by the customer for payment.
  • Outside the EU, customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.

Right of withdrawal
The customer has the right to withdrawal the order for any reason, as regulated in Decree 206/2005 (consumer code). This right may be exercised by customers "consumers" only (persons who purchase the goods for purposes not related to their professional, entrepreneurial or commercial activity).