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Contact our customercare

CUSTOMERCARE@JULIAN-FASHION.COM
+39 344 2837264

WE'RE OPEN:
10:30/13:00 - 15:30/19:30 (CLOSED ON TUESDAY)

Return conditions

This section is helpful to all those customers who for some reasons are not satisfied with the purchase and want to return the item(s), unworn and not used, and therefore want to request a refund or an exchange.

Return Conditions

  • Returns must be made within 14 days from the delivery date. Return shipping fees, as well as any custom fees, are paid for by the customer.
  • Products must be returned in their original packaging with all the original tags and accessories, including the authenticity tag and the security seal that should not be cut or broken
  • Products must be returned in the same condition they were originally dispatched: not worn, used, altered or damaged in any way. Shoes insoles mustn't be altered in any way, with no signs of use.
  • Damaged returns will not be accepted and will be returned to the customer at their own expense.

Return Procedure

  • To make a return, customers must completely fill out the Return Form.
  • Within 3 working days, the customer will receive a confirmation email with all the instructions on how to proceed to make the return. Customers must strictly follow these instructions.
  • julian-fashion.com reserves the right to inspect the returned items to verify their integrity. If the items do not meet the above-mentioned return conditions, the items will be returned to the customer at their expense.
  • julian-fashion.com reserves the right to reject unauthorized returns.

Color/Size Exchange

  • Items can be changed for the same model in a different size or color, if available.Return shipping fees as well as custom fees are paid for by the customer, You may be able to recover these costs by contacting your local customs bureau directly. Exchange with a different model or item is not accepted.
  • In case the requested color or size is not available, the item can be returned free of shipping charges. The customer will be askd to pay for Custom fees.
  • The shipping of the item required in exchange is free of charge. However, free shipping is only possible for one exchange per item.

Defective Items

  • In case of defective or incorrect items following a mistake attributed to julian-fashion.com, customers are asked to follow the same return procedure.
  • In these cases, julian-fashion.com will refund the purchase price, shipping and customs charges.

Refunds

  • Refunds will cover only the prices of the returned items (i.e. not including shipping costs and custom fees)
  • Refunds will be made within 10 working days of julian-fashion.com's receipt and inspection of the returned items. Refunds to credit cards usually take up to 5 working days to appear on the statement (processing times may vary depending on the issuing bank).
  • The refund will be made on the same credit card or on the same account used by the customer for payment.
  • Outside the EU, customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.



Right of withdrawal
The customer has the right to withdrawal the order for any reason, as regulated in Decree 206/2005 (consumer code). This right may be exercised by customers "consumers" only (persons who purchase the goods for purposes not related to their professional, entrepreneurial or commercial activity).